Terms & Conditions

Terms and Conditions

About These Terms and Conditions

In these Terms and Conditions "we" , "us", "Workshop Garage" and  "WorkshopGarage.com.au" means Workshop Garage of PO Box 101, Rosebery, NSW 1445 Australia, and "you" means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email.

Australian Sales Only

We currently sell and ship Products only within Australia. We do not deliver outside of Australia at this stage.
Legal Capacity To Transact

If you are under the age eighteen (18) years you cannot place orders with Workshop Garage. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should Workshop Garage suffer any damage or other losses as a result of a transaction entered into by a minor, Workshop Garage reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Workshop Garage.

Placing Your Order

You may place an Order by filling in the Order Form on the Workshop Garage Web Site and clicking the "Submit My Order" button. When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the Workshop Garage website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however Workshop Garage will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Workshop Garage and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.

Payment Methods And Processing

Workshop Garage currently accepts PayPal, Visa, MasterCard, American Express and bank deposit only. Payment processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day. Business days are Monday through Friday, excluding NSW Public holidays. We process credit card and PayPal payments after you click the "Submit My Order" button. Where you pay by Direct Bank Deposit you must pay the price payable in Australian dollars as indicated on your Order Confirmation within 5 days from the date that you receive your Order Confirmation. If a Direct Bank Deposit payment is not received within 7 days from the date that you receive your Order Confirmation, Workshop Garage reserves the right to cancel the transaction. For credit card and PayPal payments we will email a tax invoice to you with your Order Confirmation. Where you pay by Direct Bank Deposit a tax invoice will be sent to you via email after your payment has been confirmed. Your tax invoice is your proof of purchase.

Please Note:

    We are unable to accept credit cards issued by banks outside of Australia.
    Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.
    You may be required to provide further identification for additional security reference checks.

GST

Workshop Garage purchases include GST.
Prices

Workshop Garage always seeks to list Products with the most competitive prices. Workshop Garage reserves the right to change prices for Products displayed at Workshop Garage at any time before you place an Order. The price of some products shown excludes shipping costs. Shipping cost may also be shown separately on the product page but may be recalculated based on how many and what items you place in your shopping cart. Some products are offered with Free Shipping. This will be indicated through the checkout process prior to submitting your order.

Supply Of Your Products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation. When your Order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item.

Delivery Of Your Products

Delivery time may take up to 14 working days from the date your payment is received. Please note that Direct Bank Deposit payments may take 1-2 business days to process. Where you have purchased a Product that is dispatched from our overseas warehouse, delivery time after payment processing may take up to 3 weeks. In all instances estimated delivery times will be displayed at the check out for your Product. Workshop Garage makes every effort to deliver your Product according to the estimated delivery times provided by Workshop Garage at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here. We encourage you to visit the “Your Account” section on our website to view the delivery status of your Products. Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier (Australia Post) will leave a card so you can pick-up your Product from your local Post Office. Where delivery is by our courier service or third party carrier/s and no-one is available to take delivery, they will leave a card requesting you to contact them to arrange a reasonable time and date for delivery. Delivery dates and times quoted by us, our carriers and contractors are estimated times only. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time for your order; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all Products will pass to you on delivery.

 
Consumer Guarantees

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au. If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a Product has a major defect, you are entitled to:

    reject the goods and receive a refund
    reject the goods and receive an identical replacement, or one of similar value if reasonably available, or
    keep the goods and receive compensation for the drop in value caused by the problem.

If you believe that a Product is defective you should contact our Customer Service Warranties and a Workshop Garage Customer Service Representative will assist you. Further documentation/Evidence may be requested to assist with the assessment of your claim. Where a Product is deemed defective by us and needs to be replaced or repaired, return shipping will be arranged at the expense of Workshop Garage . If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property. If assessment of the item can only be conducted at our premises as the result of insufficient or inconclusive information in support of your claim, you will need to pay for any associated costs of having the item returned to us until the item can be examined further.

Additional Workshop Garage Warranties

Workshop Garage  also offers the standard warranty against defects and workmanship on all new Products. You also have consumer guarantees under the Australian Consumer Law (see above). If you believe that a new Workshop Garage product has a defect, you should contact us by email info@Workshop Garage.com We encourage the notification of claims under this warranty within 14 days by paying for the return of a Product where a claim is notified within that time and we determine that the Product is defective. Where claims are made more than 14 days after delivery, we will require details of the concern along with full details about the way the product has been used before authorising return of the product. Where a product is authorised for return Workshop Garage will pay the cost of returning the product. If you are asked to return a product, follow the instructions given in Returning a Product below. Where a refund is given for a product and the claim is not covered by a consumer guarantee, it may be given as a Refund Credit to Your Account. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Replacement Products are covered by the same Workshop Garage warranty as that applicable to the original product. They are also covered by consumer guarantees (see Consumer Guarantees above).

Returning a Product
Returning a product if you change your mind

Due to the nature of customisation of design and manufacture , we cannot exchange the majority of our products. Consumer guarantees (see above) apply to products where the actual order differs from what you have received, or in the event of defect in workmanship or otherwise,
Return Authorisation Number - A Must Have

A Return Authorisation (RA) number is required for replacement Products and refunds. Where Customer Service has provisionally determined that a Product is defective , Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to Workshop Garage within 30 calendar days of the issuance of the RA. Where possible, all Products should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product. If the accessories are not included, only a partial refund will be applied.

Organising the Return of Products

Products must be returned whenever we agree to provide you with a refund or replace the Product. Where you received a defective Product by Australia Post eParcel, Customer Service will email you a PDF voucher containing an RA which you must affix to the product. Workshop Garage will work with you regarding returned items automatically if you notify us immediately of your intention to return. You must then take the Product to any Australia Post Office for return. Where you have received a defective Product , we will make arrangements with you regarding return shipping.

When a Replacement Product is arranged

    A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned Product, or examined your order on a one on one basis.
    The delivery time for the replacement Product will be the same as stated for the original Product.

Some Products - Manufacturer Warranty

Some Products sold through Workshop Garage are serviced and supported by the manufacturer or supplier. Workshop Garage recognises that customers purchasing some products, require a high level of support therefore we would ask you to contact the manufacturer or supplier for trouble-shooting assistance. If the manufacturer or supplier is unable to assist, and the product is covered by a consumer guarantee, Workshop Garage will provide a suitable remedy.

Products with User-Generated Data Capabilities - Repairs

The repair process of your goods may result in the loss of some or all user-generated data. Please ensure that you have made a copy of any data saved on your goods prior to submitting it for repair. Goods returned for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

 
Your Data - Use And Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Workshop Garage Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other Workshop Garage Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.

Credit Card Fraud

While Workshop Garage employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, Workshop Garage will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
Fraud Protection or Prevention Procedures

When you place your Order by either a Credit Card or PayPal you may be sent an email from our Fraud Prevention Officer requesting further information, such as a copy of your credit card and drivers license for identification. After verification this information will be destroyed. In this case, until your order has passed internal Fraud Prevention procedure checks your order will remain on Pending status. If you do not provide the requested information within 7 days, your order will be cancelled and your payment will be refunded back to the method in which you paid. These information requests are sent to help protect Credit Card and PayPal account holders from online fraud.

General

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Workshop Garage. Any unauthorised assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.Workshop Garage reserves the right to change the Terms and Conditions of sale at any time. The Terms and Conditions applicable to you are those on our website at the time you order A product. No Workshop Garage employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Force Majeure

To the extent permitted by law, Workshop Garage is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Workshop Garage, and Workshop Garage shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales