Workshop Garage is an online retailer and is committed to protecting your
privacy and developing a website that gives you an enjoyable and secure
Privacy and Security
At Workshop Garage we understand that you value your privacy and wish to have your
how we manage your personal information and safeguard your privacy. If
you would like more information, please don't hesitate to contact us.
The National Privacy Principles
We are bound by the National Privacy Principles, as provided in the Privacy Act (Cth) 1988 (“Privacy Act”).
Collecting Personal Information About You
At WorkshopGarage.com we only collect personal information that is
necessary for us to conduct our business as an online provider of goods.
personal information we collect will include information you give us
when you place an order for the purchase of a good we supply. We may
also collect personal information about individuals who are not
customers of our business, but whose personal information is given to us
by those individuals or other people in the course of a transaction.
This personal information will include your name, address and contact
details, and may include other personal information about individuals we
collect in the course of a transaction.
We may also collect some
information from you when you use our website www.WorkshopGarage.com
Your use of the information and services available through our website
will determine the type of information that we collect about you.
only personal information that we collect about you when you use our
website is what you tell us about yourself, for example, when you
complete an online form when placing an order, or information you
provide to us when you send us an email. Please note, we will record
your email address if you send us an email. We reserve the right to
include your email address as part of our email communications for which
you can unsubscribe to if you choose.
Using and Disclosing Your Personal Information
respect your privacy. Any personal information that we collect about
you will be used and disclosed by us so that we can provide you with the
services that you have requested, or otherwise to enable us to carry
out our business as suppliers of goods.
Please be assured we will
not disclose information about you unless the disclosure is required or
authorised by law, you have consented to our disclosing the information
about you, or for another purpose (related to the primary purpose of
collecting that information) that you would reasonably expect.
may also use your personal information to provide you with information
about other services and products offered by us. However, the only
information that you must provide is your name and payment details
(where applicable). If you would prefer not to receive promotional or
other material from us, please let us know and we will respect your
We may use or disclose your personal information to
organisations outside Workshop Garage and its related companies (including
organisations outside the Australian jurisdiction) and any related
entities of Workshop Garage for purposes relating to the management of your
account with us. Such organisations include:
service providers who manage the services provided to you;
mailing systems which organise delivery of the products you have purchased;
maintenance and repair services;
marketing activities conducted by WorkshopGarage.com or any of our related companies; and
our professional advisers, accountants, lawyers, auditors.
require these organisations to adhere to strict confidentiality about
your personal information and also seek to ensure that they adhere to
the National Privacy Principles.
We may also use your personal
information for research and development of our products or to send you
information about other products and services, which we provide, which
may be of interest to you.
We do not engage in unsolicited
telephone or email marketing. In particular, if you are contacted by
telephone by an individual or organisation claiming to represent WorkshopGarage.com - do not purchase from the organisation as we have a
strict policy against telephone marketing.
Access to Your Personal Information
most cases you may have access to personal information that we hold
about you. We will handle requests for access to your personal
information in accordance with the National Privacy Principles.
encourage all requests for access to your personal information to be
directed to the Privacy Officer by emailing us or by writing to us at
our postal address. We will deal with all requests for access to
personal information as quickly as possible. Requests for a large amount
of information, or information which is not currently in use, may
require further time before a response can be given. We may charge you a
fee for access if a cost is incurred by us in order to retrieve your
information, but in no case will we charge you a fee for your
application for access.
In some cases, we may refuse to give you
access to personal information we hold about you. This includes, but is
not limited to, circumstances where giving you access would: be unlawful
(e.g., where a record which contains personal information about you is
subject to a claim for legal professional privilege by one of our
clients); have an unreasonable impact on other people's privacy;
prejudice an investigation of unlawful activity.
We will also
refuse access where the personal information relates to existing or
anticipated legal proceedings, and the information would not be
accessible by the process of discovery in those proceedings. If we
refuse to give you access we will provide you with reasons for our
Correcting Your Personal Information
you request us to do so we will amend any personal information about
you held by us which is inaccurate, incomplete or out of date. If we
disagree with your view about the accuracy, completeness or currency of a
record of your personal information held by us, and you ask us to
associate with that record a statement that you have a contrary view, we
will take reasonable steps to do so.
Securing and Storing Your Personal Information
are committed to maintaining the confidentiality of the information
that you provide us and we will take all reasonable precautions to
protect your personal information from unauthorised use or alteration.
our business, personal information may be stored both electronically
(on our computer system) and in hard-copy form. Firewalls, anti-virus
software and email filters, as well as passwords, protect all our
electronic information. Likewise, we take all necessary measures to
ensure the security of hard-copy information.
How your personal information may be shared
disclose your personal information. However, we may release personal
information strictly under the following circumstances:
requested by courts or by virtue of laws (for example, a Subpoena) or
regulations or as required by a government agency;
where we deem a
customer may be engaged in fraudulent activity or other deceptive
practices that a government agency should be made aware of; and/or
to appropriate persons, where your communication suggests possible harm to others.
also use organisations to provide services on behalf of Workshop Garage
from time to time such as cookies and other internet technology to
manage our website and capture detailed information about how our users
interact with our website and what pages they visit. Cookies and
associated technologies collect mouse gestures and key press data. If
you provide personal information to us on our website, this information
will attach to the information cookies or other information technologies
capture. The data is used by Workshop Garage to provide services on its
behalf, to better understand and support our users.
In the event
that Workshop Garage contracts with a third party to provide some part of
the information or service that you have requested, Workshop Garage may
provide your information to such third party, or such third party may
collect information from you, on our behalf. By agreement with Workshop Garage, these third parties are required to implement equivalent security
measures and to process your information only as authorised by Workshop Garage to fulfill the service(s) that they have been contracted to
provide. Otherwise, information you provide at the website
www.WorkshopGarage.com will not be transferred to unrelated third
parties, unless we have your express prior consent.
The Workshop Garage website uses “cookies” to help you personalise your online
experience. A cookie is a text file or a packet of information that is
placed on your hard disk by a web page server to identify and interact
more effectively with your computer.
There are two types of
cookies that may be used at the WorkshopGarage.com website: a persistent
cookie and a session cookie. A persistent cookie gets entered by your
web browser into the “Cookies” folder on your computer and remains in
this “Cookies” folder after you close your browser. Persistent cookies
may be used by your browser on subsequent visits to the site. A session
cookie is held temporarily in your computer's memory and disappears
after you close your browser or shut down your computer. The WorkshopGarage.com website may also use web "beacons" (also called "clear
GIFs" or "pixel tags") in conjunction with cookies for the same
reasons. Web beacons are small strings of code that are placed in a Web
Cookies cannot be used to run programs. Cookies are
uniquely assigned to you, and can only be read by a web server in the
domain that issued the cookie to you.
One of the primary purposes
of cookies is to provide a convenience feature to save you time. The
purpose of a cookie is to tell the web server that you have returned to a
specific page. For example, if you personalise Workshop Garage pages, or
register with the WorkshopGarage.com website or services, the cookie
helps Workshop Garage record your specific information on subsequent visits.
This simplifies the process of recording your personal information,
such as billing addresses, shipping addresses, and so on. When you
return to the same Workshop Garage website, information you previously
provided can be retrieved, so you can easily use the Workshop Garage
features that you customised.
You can configure your internet
browser (such as Microsoft Internet Explorer, Mozilla Firefox, or
Safari) to accept all cookies, reject all cookies or notify you when a
cookie is sent. Please refer to your internet browsers instructions to
learn more about these functions. Most web browsers automatically accept
cookies, but you can usually modify your browser setting to decline
cookies, if you prefer. If you choose to decline cookies, you may not be
able to fully experience the interactive features of the Workshop Garage
services or websites you visit.
Disposal of Personal Information
your transaction is finalised, both the electronic and hard-copy
information is securely archived. After a period of 7 years both the
electronic and hard-copy information is destroyed.
For more information or to complain about a breach of your privacy
you would like more information about the way we manage personal
information which we hold about you, or are concerned that we may have
breached your privacy, please contact us by email, fax or post:
Contact us here
Post: The Privacy Officer, WorkshopGarage.com, PO Box 101, Rosebery NSW 1445 Australia
Any changes will be in accordance with the Privacy Act and the National
Privacy Principles. We may notify you about changes to this privacy
policy by posting an updated version on our website
If you require any further information
about the Privacy Act and the National Privacy Principles, you can visit
the Federal Privacy Commissioners website at www.privacy.gov.au.